Wednesday, October 9, 2013

Stakeholders: HPU Computing Services Knowledge Portal / Student FAQs

A Computing Services 'how-to' app/portal - whether it be intended for student use, or help desk use - could have a significant effect on business operations. 


- Operational:  Internally, operational stakeholders consist of students and Computing Services personnel; namely, Technical Analysts and Technical Analyst Assistants.  On one hand, it could make their jobs easier; but on the other hand, it could make their jobs less important. For students - if done right - it could make their academic lives more convenient. 
- Executive:  Internally, executive stakeholders consist mainly of the CIO and her associates: the President and Vice President(s).  They may care in that it could help or harm business operations.  


- Operational:  Externally, operational stakeholders consist mainly of prospective students: they want to know how easy it is to find out how to employ tech services at HPU, to do whatever they may need to.  If they knew that such a system existed, it might help to make their decision to enroll at HPU an easier one. 
- Executive:  Externally, public figures and business leaders in the community who may have ties to the board of trustees may have stake in such a project, for it could improve the perception of the university and Hawaii in general.  *** well, maybe it wouldn't matter that much, but still... ***

Tuesday, October 8, 2013

Stakeholders: HPU Student Degree Planner


- Operational: Internally, current students would probably be the most interested in the successful completion of this project, since the system is intended primarily for their benefit.  This group also consists of Computing Services Division personnel, who would become the administrators of the system.  Also, academic advisors and other HPU employees in other divisions could use the system in some capacity.  It could make their jobs easier, but it could also make their jobs less important. 

- Executive:  Internally, the HPU President, Vice President, CIO, and possibly some other executives would be interested in this project.  They may feel that such a system would improve business operations at HPU.  Alternatively, they could feel that such a system would somehow harm business operations at HPU.  It could be - in their view - that a degree planning system would only serve to pacify and coddle students, who really should just take more initiative in directing their own educations. 


- Operational:  Externally, prospective students (whether they be high school, transfer, or exchange students) would probably have the most interest in the project; it would instill a confidence in them, that they could attend HPU and be well cared for.  In addition, HPU recruiters and high school guidance counselors could also be interested in the project; they could use the system as a selling point to attract more students. 

- Executive:  Externally, individuals and groups involved in law, finance, and business in general, or with ties to the HPU Board of Trustees could be regarded as having stake in a project like this. In the past few years, there has been much talk about long-term, strategic planning at HPU.  Those involved in such planning may be interested in a project like this; they could view the project as having a significant impact on the overall value of the HPU experience.