A Computing Services 'how-to' app/portal - whether it be intended for student use, or help desk use - could have a significant effect on business operations.
- Operational: Internally, operational stakeholders consist of students and Computing Services personnel; namely, Technical Analysts and Technical Analyst Assistants. On one hand, it could make their jobs easier; but on the other hand, it could make their jobs less important. For students - if done right - it could make their academic lives more convenient.
- Executive: Internally, executive stakeholders consist mainly of the CIO and her associates: the President and Vice President(s). They may care in that it could help or harm business operations.
- Operational: Externally, operational stakeholders consist mainly of prospective students: they want to know how easy it is to find out how to employ tech services at HPU, to do whatever they may need to. If they knew that such a system existed, it might help to make their decision to enroll at HPU an easier one.
- Executive: Externally, public figures and business leaders in the community who may have ties to the
board of trustees may have stake in such a project, for it could improve the perception of
the university and Hawaii in general. *** well, maybe it wouldn't matter that much, but still... ***