Problem Description:
In the HPU Computing Services Division, there has been a stalled
effort to develop some type of consolidated knowledge portal for students to
help themselves in accordance with the most frequently asked questions about
how to do various tasks pertaining to computing services. For example, students often ask about such
things as how to get their hpu gmail onto their smartphones, or how to scan
documents with the printer/scanner in the lab.
Some parts are in the planning phase, but the overall project is far
from completion.
System Capabilities:
This web portal would incorporate text, pictures, and video
into hyperlinks that would explain whatever issues students need help
with. Students should be able to access
this web portal through the hpu website or through hpu pipleline. Behind the scenes, Computing Services
personnel should be able to modify content as needed.
Business Benefits:
This new system would streamline HPU-IT business
operations; it would result in increased productivity and save countless
man-hours.
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